Privacy Policy

Introduction

At Invoice Mama, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and any of its subdomains (including invoicemama.com and app.invoicemama.com), use our services, or interact with us in any way. This policy applies to all domains and subdomains of invoicemama.com and tells you about your privacy rights and how the law protects you.

By using our service, you acknowledge that you have read and understand this privacy policy. Your continued use of our service constitutes your acceptance of these terms and any amendments to them. If you do not agree with this privacy policy, you must not access or use our services.

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

Legal Basis for Processing

We will only process your personal data when we have a legal basis to do so. Legal bases include:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal obligation: Where processing is necessary for us to comply with the law.
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your fundamental rights and freedoms do not override those interests.

We may rely on different legal bases depending on the specific processing activity. Where we rely on legitimate interests, these interests include: providing and improving our services, communicating with users, marketing our services, protecting against fraud and security threats, and complying with legal obligations.

No Selling of Personal Data

We want to be clear that we never sell your personal data to third parties. Your information is collected and used solely for the purposes outlined in this privacy policy to provide and improve our services. We consider your privacy a top priority and are committed to maintaining your trust.

Age Restrictions

Our services are not intended for use by individuals under the age of 18 or the age of majority in the jurisdiction where they reside, whichever is higher. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a minor, please contact us.

Third-Party Services and Liability

Our service may contain links to or integrate with third-party websites, services, or applications that are not owned or controlled by Invoice Mama. We have no control over, and assume no responsibility for the content, privacy policies, practices, or availability of any third-party websites, services, or applications.

We are not liable for any:

• Security breaches, data losses, or other issues related to third-party services, applications, or websites
• Content, policies, or practices of any third-party services
• Damages, losses, or any other issues that may arise from your use of or reliance on any third-party services
• Unauthorized access to or use of third-party servers or any personal information stored therein

You acknowledge and agree that Invoice Mama shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services.

Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.
• Contact Data: includes email address and telephone numbers.
• Business Data: includes business name, address, tax identification numbers, business contact information, and other information related to invoices you generate.
• Financial Data: includes bank account details, payment card details, billing address, and transaction records if you use our premium features.
• Transaction Data: includes details about payments to and from you, invoice details, and other details of products and services you have purchased from us.
• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device identifier, and other technology on the devices you use to access this website.
• Profile Data: includes your username and password, purchases or orders made by you, your preferences, feedback, and survey responses.
• Usage Data: includes information about how you use our website, products, and services, including clicking patterns, features used, time spent on pages, and other engagement metrics.
• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.
• User Content: includes any content that you create, upload, or provide while using our services, such as invoice templates, custom logos, and business information.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

Cookies

We use cookies and similar tracking technologies to track the activity on our services and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

We use cookies for the following purposes:

• To provide and maintain our service
• To authenticate users and prevent fraudulent use of user accounts
• To remember your preferences and various settings
• To understand and analyze how you use our website
• To improve our website and services

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide you with the invoice generation service.
• To manage our relationship with you.
• To improve our website, products/services, marketing, and customer relationships.
• To recommend products or services which may be of interest to you.
• To comply with a legal or regulatory obligation.
• For marketing purposes: We may use all or most of the data we collect for our own marketing efforts, including sending you information about our products, services, promotions, and other offerings that may be of interest to you. While we do not sell your personal data, we do use it to tailor our marketing communications and improve our services.

By using our service, you acknowledge and consent to our use of your personal data for these purposes. You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

Third-Party Data Collection

We use various third-party services to help operate and improve our service. These third parties may collect data about you when you interact with our service. This includes but is not limited to analytics providers, payment processors, hosting services, and marketing tools.

These third-party services have their own privacy policies addressing how they use the data they collect. We encourage you to read the privacy policies of these third-party services. We are not responsible or liable for these third parties' privacy practices or the content of their privacy policies. Any data collected by these third parties is subject to their own privacy practices, over which we have no control.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge that you provide your personal information at your own risk.

We are not responsible for circumvention of any privacy settings or security measures contained on the website or third-party platforms.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

In some circumstances, you can ask us to delete your data. See the "Your Legal Rights" section below for further information.

Your Legal Rights

Depending on your location and applicable laws, you may have the following rights with respect to your personal data:

• Right to access: You have the right to request copies of your personal data. We may charge a reasonable fee when the request is manifestly unfounded, excessive, or repetitive.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to withdraw consent: Where we are relying on consent to process your personal data, you have the right to withdraw this at any time.

If you make a request, we have one month to respond to you. Please contact us if you wish to make a request. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Limitation of Liability

To the maximum extent permitted by applicable law, Invoice Mama and its affiliates, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the service
• Any conduct or content of any third party on the service
• Any content obtained from the service
• Unauthorized access, use, or alteration of your transmissions or content
• Any other matter relating to the service
• Any reliance you place on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the service
• Any changes which we may make to the service, or for any permanent or temporary cessation in the provision of the service (or any features within the service)
• The deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of the service
• Your failure to provide us with accurate account information
• Your failure to keep your password or account details secure and confidential
• Any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via the service

In no event shall our total liability to you for all claims exceed the amount you have paid, if any, to Invoice Mama for the service during the twelve (12) month period prior to any cause of action arising.

This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Invoice Mama has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This agreement gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this agreement will not apply to the extent prohibited by applicable law.

Force Majeure: Invoice Mama shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Invoice Mama's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, acts of God, terrorism, epidemic, pandemic, or government restrictions.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

Changes to this privacy policy are effective when they are posted on this page. The date the privacy policy was last revised is identified at the bottom of the page. If we make material changes to this privacy policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Your continued use of our service after we post any modifications to the privacy policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.

International Transfers

Our services are intended for global use. Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada (where our company is based) and process it there, as well as in other countries where our service providers may be located. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

For users in the European Economic Area (EEA), United Kingdom, or regions with similar data protection laws: We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

Invoice Mama will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Dispute Resolution

If you have any concern or dispute about our privacy policy, you agree to first try to resolve the dispute informally by contacting us. If these efforts prove unsuccessful, you agree that any dispute, claim or controversy arising out of or relating to this privacy policy shall be settled by binding arbitration, rather than in court.

The arbitration shall be conducted in accordance with the arbitration laws of Ontario, Canada. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. By agreeing to this privacy policy, you and Invoice Mama waive the right to a jury trial and to participate in a class action lawsuit.

You remain free to bring your dispute in your local small claims court, if permitted by that small claims court's rules.

For users in regions with mandatory consumer protection laws that cannot be waived, the dispute resolution provisions above may not apply to you to the extent they conflict with your local laws.

Governing Law

This privacy policy and your use of the website and service shall be governed by and construed in accordance with the laws of Canada and the Province of Ontario, without giving effect to any choice or conflict of law provision or rule, regardless of your location.

Any legal suit, action, or proceeding arising out of, or related to, this privacy policy or the website shall be instituted exclusively in the courts of Canada or the courts of the Province of Ontario. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

If you are accessing our services from regions where other laws may apply, please note that by using our services, you are agreeing to these terms and to the jurisdiction of Canadian courts. However, this will not deprive you of any mandatory consumer protections under the laws of your country of residence, where such protections cannot be derogated from by agreement under applicable law.

Severability

If any provision of this privacy policy is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This privacy policy constitutes the entire agreement between us regarding our service and supersedes and replaces any prior agreements we might have had between us regarding the service.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: